The Law of the Realm
Refund Policy
Clear rules on cancellations, refunds, and re-issuance for every item of the realm — digital and physical.
Founding Era Notice (in effect): During the Founding Era, everything offered by the Kingdom of Arya is free of charge and no payments are collected, so no refunds arise. This Policy is published for transparency and applies only if and when paid offerings are introduced.
Plain-language summary: You can cancel for a full refund any time before your personalized items are issued. Because passports, decrees, and crests are custom-made digital goods, they cannot be refunded after delivery — but if we made an error, we will correct or re-issue them free of charge. Physical framed certificates can be returned within 14 days if undamaged.
Contents
1. Scope
This Refund Policy applies to all purchases made through aryakingdom.com, including Royal Registry tiers (Citizen, Knight/Dame, Lord/Lady, Duke/Duchess), Royal Services (heraldic crest design, letters of recommendation), and optional physical items. It forms part of, and should be read with, our Terms of Service.
2. Cancellation Before Issuance
You may cancel any order for a full refund at any time before we begin producing or issue your personalized items, by emailing court@aryakingdom.com with your application reference. Because most items are issued within forty-eight (48) hours of payment, please cancel promptly. If we cancel or refuse an order for any reason other than your breach of the Terms, you receive a full refund automatically.
3. Digital Items After Delivery
Passports, certificates, decrees, titles, land-grant documents, and other digital items are personalized goods produced specifically for you and delivered electronically. By placing an order, you expressly request that production begin promptly and acknowledge that, once a personalized digital item has been issued and delivered to your email address, the order is complete and is not eligible for a refund, except as set out in Sections 4 and 10. Where a cooling-off right applies under your local consumer law, you consent to immediate performance and acknowledge that the right is lost once delivery of the personalized digital content is complete, to the extent permitted by that law.
4. Our-Error Guarantee
If an item we issue contains an error we introduced — a misspelled name, an incorrect title or tier, a defective file — tell us within thirty (30) days of delivery and we will correct and re-issue it free of charge. If we cannot deliver a corrected item within a reasonable time, we will refund the order in full. Errors in details you supplied (for example, a name typed incorrectly in the petition form) will be corrected once free of charge as a courtesy.
5. Physical Items
Optional physical items (such as framed certificates) may be returned within fourteen (14) days of delivery for a refund of the item price, provided they are returned undamaged; return shipping is at your cost unless the item arrived damaged or incorrect, in which case we will replace it or refund it in full, including shipping. Contact us before returning anything so we can issue instructions.
5b. Virtual Land Lots
Claiming a lot is free and creates no charge; a claim you abandon simply releases the lot. You may cancel a land order at any time before payment is confirmed (including pending direct-crypto transfers not yet verified) for no charge, or a full refund if a card payment was captured but the deed not yet issued. Because the digital deed, cadastre entry and holder features are delivered immediately and automatically upon payment confirmation, confirmed land purchases are not refundable, except under Section 4 (our error, e.g. the wrong lot recorded) or Section 10 (non-waivable statutory rights). Cryptocurrency sent to the Treasury address is credited only when the exact asset and amount are received; irrecoverable mis-sends (wrong network or asset) cannot be refunded by us. If the Crown ever withdraws a lot for map integrity, you will be offered an equivalent lot or a full refund at your choice.
6. Commissioned Services
For commissioned work such as custom heraldic crest design and the King's Letter of Recommendation: you may cancel for a full refund before work begins; once a draft has been produced, the order is non-refundable, but it includes up to two (2) rounds of reasonable revisions to the delivered design or letter.
7. ARYAK Balances
ARYAK points granted with a purchase have no monetary value and are not refundable, exchangeable, or redeemable for cash under any circumstances (see Section 5 of the Terms of Service). If an entire order is refunded, any ARYAK granted with it is cancelled.
8. Non-Delivery
If you have not received a digital item within seventy-two (72) hours of payment confirmation, check your spam folder and then contact us with your application reference; we will re-send it or, if we cannot deliver it, refund the order in full. Items sent to an email address you provided incorrectly are deemed delivered, though we will make reasonable efforts to re-send them to a corrected address.
9. How Refunds Are Paid
Approved refunds are issued to the original payment method through our payment processor, normally within ten (10) business days of approval. We cannot control additional time taken by banks or card networks, and we are not responsible for currency-conversion differences or third-party fees charged by your bank.
10. Statutory Rights & Contact
Nothing in this Policy limits any non-waivable rights you have under the consumer-protection laws of your place of residence, including under Alberta's Consumer Protection Act where applicable; where such laws grant you greater rights, those laws prevail. All refund requests and questions should be sent to the Royal Chancery at court@aryakingdom.com with your application reference and order date.